Logistics is a very important issue for the travelers and it is more vital when you are traveling outside. We have a very strong, efficient and dedicated logistics support team working 24/7 with a vast travel experience which helps us to understand our client's demand more specifically so that our support team can meet our clients logistics support as well as ensure the best available option within a given short period of time.
We also manage additional support service for our clients who are planning to travel with us in future. Under this support service we manage the followings.
Please note before proceeding with the following information:
As we are a tour operating company located inside Bangladesh, we also provide booking or reservation service related to traveling to facilitate our clients visit to Bangladesh with a minimum service charge.Note: Most of our itineraries include best available lodging/transportation facility (based on location). If any of our client got any preference regarding their lodging/transportation, we would love to help him/her with the advance booking/reservation of the preferred lodging facility/transport facility under some Terms and Conditions We do not deal with any kind of booking or reservation of international flights.
The following services are available after your arrival.
Visitors often deal with a common problem during their travel outside their own country which is communication facility through mobile phone because of different telecommunication operator in different countries and active country lock system in their own mobile handset. Considering that we came up with a rent service where you can get an active SIM Card & a Mobile Handset to make your communication with your friends and family.Note: Please make sure your mobile phone got no country lock before bringing it here and mention if you need an ISD enabled SIM before your arrival.
We strongly recommend our clients to seek or manage necessary travel insurances that are related to health issues, theft or accidental issues from their home country to avoid less processing time and get a proper (balanced with probable occurrence in terms of money) insurance policy But if needed we can manage some regular insurance policy practiced in Bangladesh related to traveling for our respected clients under some strict Terms and Conditions.Note:This special support service may incur some additional cost and service charge with the price or cost of your trip.
Our logistics support team is fully dedicated to solve any kind of problem during the trip. Our support team is always ready to answer you any questions or discuss with you regarding your lodging that mentioned in our itineraries. If you have any preferred lodging facility please let us know before confirming any trip so that we can offer you the preferred lodging facility or same standard (If unavailable).Note: If you are unhappy with your hotel rooms, please inform immediately to the hotel manager or our logistics support team so that the situation can be rectified on the spot. If your complaint cannot be resolved locally you should advise us within 15 days of the incident, in writing, giving your original booking reference number and all other relevant information. Your letter will be given prompt attention. This special support service may incur some additional cost and service charge with the basic cost that is already calculated and mentioned in the "What's Included" part of our itinerary.
As we said we are here to answer your queries or discuss and refer the best available option, we request you to mention your preferred transport system before confirming your trip with us so that we can arrange your favorite transport considering we understand the importance of transport system during traveling.Please note that most of our itineraries include the best available transport system considering your comfort and budget.
If you are unhappy with your transport system during your trip, please inform immediately to our logistics support team so that the situation can be rectified on the spot. If your complaint cannot be resolved locally you should advise us within 15 days of the incident, in writing, giving your original booking reference number and all other relevant information. Your letter will be given prompt attention.Note: This special support service may incur some additional cost and service charge with the basic cost that is already calculated and mentioned in the "What's Included" part of our itinerary.
During designing of a trip our travel experts always consider your comfort and budget with the best available option based on location so that your travel with us become a lifetime memory to both of us. Before confirming your trip with us, we highly encourage you to go through the full itinerary with full details, if question arises please feel free to ask to our support team. We would love to come with a solution considering your preference or queries before you make the final decision to travel with us.Please note that most of our itineraries are designed with domestic air transport based on distance, time availability, budget which we think is best suited for you. Note: This special domestic air ticketing service may incur some additional cost and service charge with the basic ticketing cost that is already calculated and mentioned in the "What's Included" part of our itinerary.
We can guarantee you the best accompanying English speaking guide during your trip with the best location knowledge and others capabilities that a guide should accomplish during a professional service. We can also support you a guide based on your preferences on language skill, driving skill, age, sex and others.Note: This special guide support service may incur some additional cost with the basic guide cost that is already calculated and mentioned in the "What's Included" part of our itinerary. In that case you have to let us know your specifications before confirming your trip with us.
Following Bangladesh Government rules regarding traveling to some specific locations, require necessary permissions from the respective authority which is a must do thing for the travelers We would love to help our respected clients to get them all necessary documents and permissions from the authority on behalf.Note: This special permission service may incur some additional cost and service charge with the basic document and permission cost that is already calculated and mentioned in our itinerary.
We also do any kind of accessories support which are related and required for your trip with us. We highly encourage our clients to go through the detailed itinerary and understand his/her requirements for these trip. If your desired trip got any missing accessories in "What to take" part of our itinerary that he/she thinks is required for this trip please let us know or discuss before confirming your travel with us. We hope to come with a solution for your query.Note: Any additional accessories that are not required for the specific trip, can be managed under some Terms and Conditions which will be considered as a special support service and may incur some additional cost with the trip cost.